WE’RE RECRUITING!

As one of the UK’s fastest growing MSPs, we’re on the lookout for a Service Support Co-ordinator! 

Location: Wakefield/Hybrid 

Salary: Competitive base +benefits

Job Type: Permanent

About Nasstar

At Nasstar, we specialise in transformative technology. Our integrated suite of managed services delivers everything from cloud optimisation and application modernisation to networking and self-serve tools. With a consultative approach at our core, we modernise and manage technology to help our clients succeed in today’s business landscape.

With an impressive portfolio of customers, supporting the modern business is what we do, and we’re pretty good at it… if we do say so ourselves! But delivering greater flexibility and improved efficiencies to our clients wouldn’t be possible without the right team on board.

We are lucky enough to be supported by a talented bunch - from technical specialists to marketing consultants, and strategic sales heads. Could you be one of them?

Modernise to maximise

More information about the Nasstar Group and our businesses can be found on their respective websites. Be sure to check out our customer success stories where you can learn more about the industry-leading clients we work with!

www.nasstar.com

About the Role

As Service Coordinator you will be responsible for the end-to-end delivery of all equipment and third-party labour service orders to ensure sales, client services and project teams are updated throughout the supplier ordering lifecycle. You will also ensure that all customer maintenance contracts are accurate in accordance with the customer’s requirements and updated correctly to maximise revenue, cash collection and minimise customer queries.

Above all, you will be responsible for giving our customers the best impression and experience of Nasstar! 

Responsibilities:

• Daily management of the Supplier Relationship Inbox to ensure emails are dealt with in a timely manner.
• Management of ServiceNow projects for equipment and third-party labour services within the Kit/Support assignment group.
• Raising of Purchase Order (PO) requests with the purchasing team for equipment and third-party labour services managed projects as required.
• Liaise with various departments including Sales, Pre-sales, Sales Support Desk and Purchasing teams in relation to ServiceNow project issues/requirements as needed.
• Work closely with the project teams (PCOs/PMs) to provide assistance, as required, for equipment and third-party labour service orders for their projects.
• Liaise with multiple suppliers to ensure orders and delivery of equipment and third-party labour services are managed appropriately.
• Manage the returns (RMA) process with suppliers to ensure equipment orders are returned in line with the suppliers 'Return Merchandise Authorisation’ RMA policy.
• Responsible for the allocation of Cisco eLicences to the correct customer account and deal with eLicence queries with Cisco via the Cisco Technical Assistance Process (TAC).
• Ensure SharePoint is updated with supplier documentation updates (e.g., Backlog Report, Packing Slips, Delivery Receipts and Cisco eDelivery licence notifications).
• Plan and manage own workload in line with team performance targets and to ensure deadlines are achieved and customer queries and requests are actioned quickly and efficiently in a professional manner

What we are looking for:

• Previous experience juggling and prioritising workload.
• Excellent written and verbal communication skills. 
• Strong willingness to learn. 
• Team player and has a collaborative mindset. 

What you can expect from us:

At Nasstar, we know the importance of looking after our employees – after all, it’s the team that underpins our business!

In addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward-thinking organisation, our benefits package includes:

• 25 days’ holiday (excluding bank holidays)
• Flexible working – it’s important to maintain a work/life balance, as such, we will consider any written request for flexible working
• Virtual working – we practice what we preach and empower our people to work remotely
• Top tech – Leading services and solutions aren’t just for our clients; we supply best-of-breed software and hardware for all our staff too
• 4x annual salary life assurance
• Health cash plan
• Retail discounts and other perks from major brands

Reasons to choose a career with Nasstar:

We recognise and understand the importance of creating a work environment that supports personal development, enabling individuals to reach their full potential and go beyond what they thought was possible. With so many diverse roles across the company, an excellent Apprenticeship scheme, and several training and development programmes available, the opportunities for growth are endless.

Which career path will you choose?

A note for agencies:

Nasstar has an in-house recruitment team who work hard to successfully find the very best candidates. Therefore, we cannot accept agency submissions for any of our roles.