WE’RE RECRUITING!

As one of the UK’s fastest growing MPSs, we’re on the lookout for a Customer Provisioning / Porting Coordinator .

Location: Wakefield 

Salary: Competitive base + benefits

Job Type: Permanent 

About Nasstar

At Nasstar, we specialise in transformative technology. Our integrated suite of managed services delivers everything from cloud optimisation and application modernisation to networking and self-serve tools. With a consultative approach at our core, we modernise and manage technology to help our clients succeed in today’s business landscape.

With an impressive portfolio of customers, supporting the modern business is what we do, and we’re pretty good at it… if we do say so ourselves! But delivering greater flexibility and improved efficiencies to our clients wouldn’t be possible without the right team on board.

We are lucky enough to be supported by a talented bunch - from technical specialists to marketing consultants, and strategic sales heads. Could you be one of them?

Modernise to maximise

More information about the Nasstar Group and our businesses can be found on their respective websites. Be sure to check out our customer success stories where you can learn more about the industry-leading clients we work with!

www.nasstar.com

About the Role

At Nasstar we are committed to providing a friendly, helpful and world class service to our customers by putting the customer first. All of our people are responsible for giving our customers the best impression and experience of Nasstar.

As Customer Provisioning / Porting Coordinator you will be responsible for the end to end delivery of all provisioning orders and/or number ports to ensure customers are updated proactively throughout the provisioning / porting lifecycle.

Responsibilities:

• Provide clean order validation of customer requirements to ensure smooth provisioning.
• Planning and managing own workload in line with team performance targets and customer satisfaction.
• Liaise with various other departments including presales, product management, customer services and sales teams to ensure accurate data capture and provisioning.
• Raise orders and change requests onto the various systems to ensure order completion is in line with SLA and accurate billing.
• Proactively keep the customer updated at all key stages of the order cycles.
• Attend and actively contributing to customer service reviews to build and strengthen relationships.
• Adhere to all documented processes & procedures.
• Manage ad hoc projects and undertake additional tasks and responsibilities to ensure timely service delivery.
• Managing the end-to-end process of Number ports.
• Working with a team of enthusiastic people.
• Working on brand new systems and supporting the team with business proposals

What do I need to do this job?

The successful candidate will be able to produce accurate records that will be maintained to ensure all provisioning requests can be completed in a timely manner.

You will be able to manage multiple orders at the same time and prioritise your workload as you will be required to support customers with contracts for multiple solutions across multiple third-party suppliers.

You will be able to support Business accounts across the business and will have excellent customer service and communication skills.

What you can expect from us:

At Nasstar, we know the importance of looking after our employees – after all, it’s the team that underpins our business!

In addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward-thinking organisation, our benefits package includes:

• 25 days’ holiday (excluding bank holidays)
• Flexible working – it’s important to maintain a work/life balance, as such, we will consider any written request for flexible working
• Virtual working – we practice what we preach and empower our people to work remotely
• Top tech – Leading services and solutions aren’t just for our clients; we supply best-of-breed software and hardware for all our staff too
• 4x annual salary life assurance
• Health cash plan
• Retail discounts and other perks from major brands

Reasons to choose a career with Nasstar:

We recognise and understand the importance of creating a work environment that supports personal development, enabling individuals to reach their full potential and go beyond what they thought was possible. With so many diverse roles across the company, an excellent Apprenticeship scheme, and several training and development programmes available, the opportunities for growth are endless.

Which career path will you choose?

A note for agencies:

Nasstar has an in-house recruitment team who work hard to successfully find the very best candidates. Therefore, we cannot accept agency submissions for any of our roles.