Service Desk Engineer - Poole / Wakefield / Telford

Service Desk Engineer required for one of the UK's fastest-growing MSPs

Permanent opportunity

Competitive salary plus shift allowance plus bonus

Poole/Wakefield/Telford/Home based

Please note that we have a shift rota that covers late afternoons, nights and weekends. If successful you will be expected to complete one late afternoon shift and one weekend shift every five weeks as well as nights one month in six.

Nasstar - About us

Nasstar is a managed service specialist. We deliver an integrated suite of services from cloud computing to networking and communication solutions to provide businesses with greater flexibility and efficiencies. Through strategic consultation to implementation and management, we provide the vision and the mechanics needed to create transformational change for our clients.

Nasstar is the business and technology partner that delivers IT without drama.

We stop IT from ever becoming a problem. We manage and protect your systems. We support your employees and help service your customers. And we identify opportunities to help migrate your applications and infrastructure into multi-cloud environments, keeping your costs down and your productivity up.

And we do it without you even noticing us. Leaving you free to get back to what you do best – driving business value.

With Nasstar, your IT just works.

Details of our businesses and our outstanding achievements so far can be found on our websites:-

https://www.nasstar.com/

https://www.modalitysystems.com/

About the Role:

To provide first & second line professional technical support for Nasstar’s Managed Service customers with the aim to fix all incidents passed to them from 1st line. This will be achieved by effective troubleshooting and diagnosis of more complex incidents which cannot be resolved by 1st Line.

You will be required to progress all support incidents in line with the customers SLA ensuring a first response target of 98% is achieved, to achieve this target you will need to be agile in managing your tickets constantly re-evaluating priorities.

You will also be required to perform a variety of proactive tasks which will help maximise customers uptime, perform root cause analysis and prevent reoccurring issues. Tasks will include, resolving more complex monitoring alerts, deploying the latest security updates, systems maintenance and upgrading customer systems.

The successful candidate will be a target orientated individual and an excellent communicator with the ability to build strong relationships.

What we’d like from you:

To deliver the best for our customers, the people in Team Nasstar also need to be the best. Therefore, we look for colleagues who demonstrate dedication and passion to a shared goal, who work well with others and who genuinely love what they do. A willingness to learn and quickly adapt is a must, as well as the drive to succeed.

Other qualities specific to this role include having a basic working knowledge of all areas and an in-depth knowledge of at least 50% of the following:

• Firewalls
• Networking Routing/Switching
• Network Load balancers - Netscaler/F5
• Network Wireless
• Server Hardware
• VMware vSphere
• MS Windows Server Hyper-V
• Azure
• AWS
• Storage - SAN/NAS
• Active Directory
• Exchange / O365 Exchange
• SQL
• Lync \ Skype for Business
• Sharepoint Admin
• Antivirus Admin
• Citrix Xenapp / desktop
• SCCM
• Backup Admin - Veeam/Others
• Security/Ethical Hacking

If you think you have what it takes to become part of Team Nasstar, then don’t hesitate to apply now!

What you can expect from us in return

At Nasstar, we think it’s important to look after our employees. In addition to a competitive salary, supportive teams, and a real chance to progress your career, we offer a range of benefits which include:

• Holiday: 25 days’ holiday
• Flexible working: It’s important to maintain a healthy work/life balance. Nasstar will consider any written request for flexible working
• Virtual working: We practice what we preach and empower our people to work virtually
• Top tech: We don’t just keep our services and solutions for our customers. That means best-of-breed software and hardware for all our staff
• Life assurance: Employees receive life assurance cover of 4x their annual salary, to be paid to a nominated next of kin
• Health cash plan: All staff are eligible for our health cash plan, which includes a money-back for optical and dental treatments
• Retail discounts and other perks: A “thanks” from Nasstar for a job well done, this scheme offers freebies and discounts for hundreds of major brands

Why choose a career with Nasstar?

At Nasstar, we have several goals. We’re one of the UK’s fastest-growing MSPs and want to continue to keep growing. We’re a leading Converged ICT Services Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve digital transformation. And underpinning this is more than 500 talented professionals whose hard work is recognised and rewarded accordingly.

Nasstar recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the company, an excellent Apprenticeship Scheme, and various training and development programmes available, at Nasstar the opportunities for growth are endless.

A note for agencies

Nasstar has a world-class, in-house Recruitment Team that work hard to successfully find the very best candidates. Therefore, unfortunately, we cannot accept any agency submissions for any of our roles.