Senior Service Desk Engineer - 3rd Line required for one of the UK's fastest-growing MSPs
Location: Poole office
Permanent - Full time
Nasstar - About us
Nasstar is a managed service specialist. We deliver an integrated suite of services from cloud computing to networking and communication solutions to provide businesses with greater flexibility and efficiencies. Through strategic consultation to implementation and management, we provide the vision and the mechanics needed to create transformational change for our clients.
Nasstar is the business and technology partner that delivers IT without drama.
We stop IT from ever becoming a problem. We manage and protect your systems. We support your employees and help service your customers. And we identify opportunities to help migrate your applications and infrastructure into multi-cloud environments, keeping your costs down and your productivity up.
And we do it without you even noticing us. Leaving you free to get back to what you do best – driving business value.
With Nasstar, your IT just works.
Details of our businesses and our outstanding achievements so far can be found on our websites:-
About the Role:
We are looking for an experienced, driven professional with a passion for technology and building customer relationships to join our growing team as a Senior Service Desk Engineer (3rd Line).
You will be part of a team of operations engineers who will be required to work a rota/shift pattern.
To provide third line professional technical support for our Managed Service customers with the aim to fix all incidents passed to them from 1st line. This will be achieved by effective troubleshooting and diagnosis of more complex incidents which cannot be resolved by 1st Line.
You will be required to progress all support incidents in line with the customers SLA ensuring a first response target of 98% is achieved, to achieve this target you will need to be agile in managing your tickets constantly re-evaluating priorities.
You will also be required to perform a variety of proactive tasks which will help maximise customers uptime, perform root cause analysis and prevent reoccurring issues. Tasks will include, resolving more complex monitoring alerts, deploying the latest security updates, systems maintenance and upgrading customer systems.
The successful candidate will be a target orientated individual and an excellent communicator with the ability to build strong relationships.
What we’d like from you
To deliver the best for our customers, our people also need to be the best. Therefore, we look for colleagues who demonstrate dedication and passion to a shared goal, who work well with others and who genuinely love what they do. A willingness to learn and quickly adapt is a must, as well as the drive to succeed.
Other qualities specific to this role include having a basic working knowledge of all areas and an in-depth knowledge of at least 50% of the following:
- Networking Routing/Switching
- Network Load balancers - Netscaler/F5
- Network Wireless
- Server Hardware
- VMware vSphere
- MS Windows Server Hyper-V
- Storage - SAN/NAS
- Active Directory
- Exchange / O365 Exchange
- Lync \ Skype for Business
- Sharepoint Admin
- Antivirus Admin
- Citrix Xenapp / desktop
- Backup Admin - Veeam/Others
- Security/Ethical Hacking
If you think you have what it takes to become part of Team Nasstar, then don’t hesitate to apply now!
What you can expect from us in return
At Nasstar, we think it’s important to look after our employees. In addition to a competitive salary, supportive teams, and a real chance to progress your career, we offer a range of benefits which include:
Holiday: 25 days’ holiday
Flexible working: It’s important to maintain a healthy work/life balance. Nasstar will consider any written request for flexible working
Virtual working: We practice what we preach and empower our people to work virtually
Top tech: We don’t just keep our services and solutions for our customers. That means best-of-breed software and hardware for all our staff
Life assurance: Employees receive life assurance cover of 4x their annual salary, to be paid to a nominated next of kin in the event of death
Health cash plan: All staff are eligible for our health cash plan, which includes money back for optical and dental treatments
Retail discounts and other perks: A “thanks” from Nasstar for a job well done, this scheme offers freebies and discounts for hundreds of major brands
Why choose a career with Nasstar?
At Nasstar, we have several goals. We’re one of the UK’s fastest-growing MSPs and want to continue to keep growing. We’re a leading Converged ICT Services Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve digital transformation. And underpinning this is more than 500 talented professionals whose hard work is recognised and rewarded accordingly.
Nasstar recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the company, an excellent Apprenticeship Scheme, and various training and development programmes available, at Nasstar the opportunities for growth are endless.
A note for agencies
Nasstar have a world-class, in-house Recruitment Team who work hard to successfully find the very best candidates. Therefore, unfortunately, we cannot accept any agency submissions for any of our roles.