Level 1 NOC 24/7 Engineer - Wakefield

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Level 1 NOC 24/7 Engineer required for one of the UK's fastest-growing MSPs

Location: Wakefield 

Salary: Competitive base + Shift Allowance + Bonus + Benefits

Initial 6 Month FTC 

Nasstar - About us

Nasstar is a managed service specialist. We deliver an integrated suite of services from cloud computing to networking and communication solutions to provide businesses with greater flexibility and efficiencies. Through strategic consultation to implementation and management, we provide the vision and the mechanics needed to create transformational change for our clients.

Nasstar is the business and technology partner that delivers IT without drama.

We stop IT from ever becoming a problem. We manage and protect your systems. We support your employees and help service your customers. And we identify opportunities to help migrate your applications and infrastructure into multi-cloud environments, keeping your costs down and your productivity up.

And we do it without you even noticing us. Leaving you free to get back to what you do best – driving business value.

With Nasstar, your IT just works.

Details of our businesses and our outstanding achievements so far can be found on our websites:-

https://www.nasstar.com/

https://www.modalitysystems.com/

About the Role:

As an L1 NOC 24x7 engineer, working within a global team, you will be responsible for monitoring, troubleshooting, tracking, and reporting incidents.  

As part of your role, you will be responsible for providing critical support to a large customer base over a large product portfolio. 

You will be responding to proactive alerts and customer tickets raised by a variety of media ensuring incoming incidents are logged with the minimum data set in the relevant incident logging software enabling you to pinpoint a customer issue. 

This role is a hands-on technical service operation role that provides top service and clear communication, you will be part of a 24x7 shift, working to provide excellent support around the clock.

Main Responsibilities:

Other duties will include but not limited to:-

  • Investigation of circuit faults and working with third parties to ensure a swift resolution.
  • Manage, troubleshoot, and resolve customer incidents to customer satisfaction.
  • Work with TAC and CORE networking teams on ticket escalations
  • To liaise and work closely with 3rd party service partners at a technical level, as part of technical escalation and resolution of Incidents. 
  • Report, manage and progress incidents that are to be resolved by 3rd Party vendors / service partners.
  • Maintain in-depth knowledge in relation to Managed Service Customers, sites, and equipment, providing prompt and accurate information, advice, and technical guidance to, Field engineers, TAC Engineers, Third party service providers and other colleagues.
  • To be able to analyse and evaluate network monitoring tools to troubleshoot and resolve networking issues.
  • Follow ticket work instructions relating to productivity, ticket content and escalation.


If you think you have what it takes to become part of Team Nasstar, then don’t hesitate to apply now!

What you can expect from us in return

At Nasstar, we think it’s important to look after our employees. In addition to a competitive salary, supportive teams, and a real chance to progress your career, we offer a range of benefits which include:

  • Holiday: 25 days’ holiday
  • Flexible working: It’s important to maintain a healthy work/life balance. Nasstar will consider any written request for flexible working
  • Virtual working: We practice what we preach and empower our people to work virtually
  • Top tech: We don’t just keep our services and solutions for our customers. That means best-of-breed software and hardware for all our staff
  • Life assurance: Employees receive life assurance cover of 4x their annual salary, to be paid to a nominated next of kin in the event of death
  • Health cash plan: All staff are eligible for our health cash plan, which includes money back for optical and dental treatments
  • Retail discounts and other perks: A “thanks” from Nasstar for a job well done, this scheme offers freebies and discounts for hundreds of major brands

Why choose a career with Nasstar?

At Nasstar, we have several goals. We’re one of the UK’s fastest-growing MSPs and want to continue to keep growing. We’re a leading Converged ICT Services Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve digital transformation. And underpinning this is more than 500 talented professionals whose hard work is recognised and rewarded accordingly.

Nasstar recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the company, an excellent Apprenticeship Scheme, and various training and development programmes available, at Nasstar the opportunities for growth are endless.

A note for agencies

Nasstar have a world-class, in-house Recruitment Team who work hard to successfully find the very best candidates. Therefore, unfortunately, we cannot accept any agency submissions for any of our roles.

Additional information

  • Remote status

    Temporarily remote

Or, know someone who would be a perfect fit? Let them know!

Wakefield

Brandy Carr Road
WF2 0UG Wakefield Directions

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email
@nasstar.com
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